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Here are answers to common questions about our Custom Order Terms. For more details and to cover all your concerns, please check the complete Custom Order Terms.

Custom Order FAQs

  • Yes, you can request a physical product sample, but this might involve additional charges and could extend the production period.

  • You are responsible for ensuring you have the necessary permissions for any intellectual property you provide. We reserve the right to refuse orders that may infringe upon third-party rights.

  • We strive to match specified Pantone colors closely, but due to variations in fabrics, monitors, and lighting, an exact match isn't guaranteed. Physical samples can be requested if you desire an exact match.

  • A "Tech Packet" is a preview of your product design, showcasing specific attributes like placement, colors, and dimensions. It is sent for your approval before production.

  • We charge a flat fee of $50 for standard delivery and $100 for expedited shipping.

  • The Tech Packet, once produced, is the exclusive property of viralretailer.com.

  • Yes, by ordering from us, you grant us the right to use and display products with your designs on our website and social media channels.

  • Cancellations depend on the costs we've already incurred. As a general rule, rush orders cannot be canceled.

  • Refunds and returns are only possible if there's a manufacturing defect. You need to report any defects within 10 days of receiving the product.

  • The terms can be updated, and the most recent version will always be available on our website. It's essential to regularly review the terms.

  • You can contact our support team at care@viralretailer.com.

  • You need to be at least 18 years old to place an order.

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