Custom Order FAQs
Effective as of 25 October 2023
Agreement and Age Requirement
By placing an order with viralretailer.com, you confirm that you've thoroughly read, understood, and agreed to the terms and conditions presented herein. Additionally, you verify that you are either 18 years of age or have reached the legal age of majority in your residing jurisdiction. If you don't concur with any terms listed in this Agreement, you are advised against proceeding with your order on viralretailer.com.
Art and Color Matching
When working on custom productions, our objective is to approximate the specified Pantone colors as closely as possible. However, because of the inherent variations in fabrics, designs, stitching colors, monitor displays, and ambient lighting, a perfect match isn't guaranteed. For those who require an exact color match, we offer the option of requesting a physical sample, though this might entail additional charges and prolong the production timeline.
Product Samples
We typically use digital mock-ups to verify and finalize most custom product designs. But we understand that some clients may prefer tangible samples, so we offer the option of requesting a physical product sample. It's important to note that choosing this option could mean incurring additional costs and an extended production period.
Artwork and Content Responsibility
You, as our valued customer, bear full responsibility for all content and artwork files provided to us. This includes ensuring that you possess the required permissions and rights for any trademarks, names, logos, designs, and other intellectual properties you submit. It's imperative to proofread and ascertain the content's accuracy and legality prior to submission. We, at viralretailer.com, reserve the right to refuse any order that doesn't adhere to these guidelines or legal standards.
Approval Process
Once your design is ready, we will send you an email containing a "Tech Packet". This will give you a preview of the intended product design, showing specific design attributes, including placement, colors, and dimensions. We strongly advise a thorough review of this Tech Packet to ensure your satisfaction. Once you give your approval, any inconsistencies between the approved design and the final product will not be our responsibility.
Shipping and Receiving
The timelines for production, shipping, and delivery are contingent on the prompt approval of the Tech Packet and payment clearance. Please note that shipping times can vary due to factors beyond our control, such as carrier delays or adverse weather conditions. Responsibility for the products transfers to you once they leave our facilities. We charge a flat shipping fee: $50 for standard delivery and $100 for expedited delivery.
Order Inspection and Refund
Since custom product sales are final, refunds and returns are only entertained if there's a manufacturing defect. You are required to inspect the products promptly upon receipt and report any issues to care@viralretailer.com within 10 days. We won't be held accountable for defects reported after this window. If defects are acknowledged, you may be asked to return the affected items.
Cancellations
Our cancellation terms are primarily based on the costs we've already incurred, with a general policy that rush orders cannot be canceled.
Limitations of Coverage
While our products are of premium quality, our warranty doesn't cover accidental damages, general wear and tear, and fading. We're also not liable for mistakes on the user's part, like incorrect file uploads, wrong product choices, or misentered delivery addresses. Any damages incurred after the product has been delivered are also not covered.
Payment
Payments should be made in accordance with your provided invoice, and any sales tax that might be due is your responsibility.
Product Photos and Licenses
By ordering from us, you grant viralretailer.com the right to use and display products bearing your intellectual property on our website. If you share pictures of people using our products, we assume you've obtained the necessary permissions, and these photos may also be featured on our website.
Intellectual Property
While you retain rights over the intellectual property you provide, the Tech Packet we produce is our exclusive property. Sharing this Tech Packet without our authorization is prohibited and can result in penalties.
Changes to Custom Order Terms
Our most up-to-date terms are always accessible on our website. Continuous use of our website signifies acceptance of these terms, and it's your duty to remain informed.
Customer Declarations
When you order from viralretailer.com, you're asserting your rights over the intellectual property used, ensuring no violation of third-party rights, confirming your legal age and competency to enter into this Agreement, and verifying you have any necessary permissions if ordering on another's behalf.
User Content
Feedback or comments you provide become our property. We aren't required to maintain their confidentiality or provide compensation.
Warranty
Our products are offered "as is", unless otherwise specified.
Limited Liability
Neither viralretailer.com nor its associates will be liable for any indirect damages. Our maximum liability is the purchase price of the product.
Indemnification
You pledge to defend and safeguard viralretailer.com against any claims stemming from our use of your intellectual property, any breach of this Agreement, your website usage, any infringements of third-party rights, or any violations of the law.
Governing Law, Venue, and Dispute Resolution
This Agreement is governed by the laws of Illinois, with both parties consenting to the jurisdiction of this state. All parties also agree to waive their right to a jury trial for any disputes arising from this Agreement.
Miscellaneous
This Agreement supersedes any prior arrangements. Any changes require mutual written consent. The assignment of this Agreement is subject to mutual agreement, although there are exceptions for viralretailer.com. Should any provision be deemed void, it won't nullify the entire Agreement. The wording will be adjusted as context demands. By entering into this Agreement, you confirm your comprehensive understanding of its terms. For any queries, please reach out to us at care@viralretailer.com.